1. Introduction
1.1. Overview
At Orient CDS Private Limited ("we", "us", "our"), we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our software and website. By using our software and website, you consent to the practices described in this Privacy Policy.
1.2. Scope
This Privacy Policy applies to data collected through our software, related services, and our website. It covers all users, including customers, clients, and visitors, and explains how we handle personal information to comply with relevant legal standards, including GDPR, CCPA, and other applicable laws.

2. Information We Collect
2.1. Through and associated to the software
When you interact with our software, we may collect the following types of information:
2.1.1. Name and Address Details of the Company
•    Legal name of the company.
•    Registered address, including postal code and country.
2.1.2. Name and Details of Authorized Representative
•    Full name of the authorized representative.
•    Contact details, such as email address and phone number.
•    Signature or consent documentation, where applicable.
2.2. Data Collected Through the Website
When you use our website, the following data may be collected:
2.2.1. Forms and Details
•    Personal data provided via contact forms, such as name, email address, company name, and other details entered into our forms.
•    Subscription data for newsletters, updates, or promotional material.

2.2.2. IP Address
•    Information about your device's IP address, browser type, operating system, and geographic location.
2.2.3. Cookies and Tracking Technologies
•    Details on browsing behaviour collected via cookies, beacons, and other tracking mechanisms to monitor website usage.
2.2.4. Transaction Information
•    Payment data, billing addresses, or credit card details entered during transactions or purchases.
2.2.5. Communication Data
•    Any messages or communications sent via contact pages, chat support, or other online interactions.

3. How We Collect Your Information
3.1. Through the Software
3.1.1. Company Name and Address
•    Collected when you register or sign up for services in the software platform.
3.1.2. Authorized Representative Details
•    Collected during the account creation, agreement signing, or contract initiation phases, often involving submission of documents or online forms.
3.2. Through the Website
3.2.1. Forms and Details
•    Collected when you fill out any online forms for contact, registration, subscriptions, or service requests.
3.2.2. IP Address
•    Automatically collected through your browser when you visit the website.
3.2.3. Cookies and Tracking Technologies
•    Cookies and web beacons collect browsing information when you navigate through the website.
3.2.4. Transaction Information
•    Collected via secure payment portals during the purchase of products or services.
3.2.5. Communication Data
•    Gathered when you send emails, engage with live chat, or submit queries through our website.

4. How We Use Your Information
4.1. Use of Software-Related Data
4.1.1. Company Name and Address
•    To create and manage user accounts, generate invoices, and maintain records for legal compliance.
4.1.2. Authorized Representative Details
•    Used to verify and authenticate the representative's identity, execute contracts, and provide customer support.
4.2. Use of Website-Related Data
4.2.1. Forms and Details
•    To respond to your inquiries, process your requests, and communicate relevant information such as product updates or promotions.
4.2.2. IP Address
•    Used to track website usage, improve website performance, enhance security, and tailor content based on location.
4.2.3. Cookies and Tracking Technologies
•    To analyse user behaviour, personalize user experiences, and manage site preferences.
4.2.4. Transaction Information
•    Used to complete purchases, process payments, and send transactional emails such as order confirmations.
4.2.5. Communication Data
•    To respond to your requests, provide customer support, and improve communication processes.

5. How We Protect Your Information
We implement a variety of security measures to ensure your personal data is protected, including:
•    Encryption: All sensitive data (e.g., payment details) is encrypted during transmission.
•    Access Control: Access to personal data is restricted to authorized personnel only.
•    Firewalls and Intrusion Detection Systems: To safeguard against unauthorized access.
•    Regular Audits: Periodic reviews of security practices to ensure continuous protection.

6. Cookies and Tracking
Cookies and other tracking technologies are used to:
•    Remember your preferences and settings.
•    Analyse user behaviour on our website.
•    Deliver targeted advertising. You can manage your cookie preferences through browser settings, although some features of our website may not function correctly without them.

7. Rights of the Customer
You have the following rights regarding your personal data:
•    Access and Correction: You can request access to your personal data and ask for corrections to be made if any inaccuracies are found.
•    Data Portability: You have the right to receive your personal data in a machine-readable format.
•    Deletion: You can request the deletion of your personal data, subject to legal obligations.
•    Opt-Out: You can opt out of receiving marketing communications or limit data sharing with third parties.

8. Miscellaneous
8.1. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage users to review their respective privacy policies.
8.2. Data Breach Notification
In the event of a data breach, we will notify affected users within 10 days and take steps to mitigate the damage.
8.3. International Data Transfers
If data is transferred across international borders, we will ensure it is protected in accordance with applicable laws, including the GDPR for EU residents.
This Privacy Policy aims to provide clarity on how your data is handled when you interact with our software or website. We are committed to protecting your privacy and ensuring transparency in all our data practices.

9. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated to you via email or website notifications. We encourage you to review this page regularly to stay informed of any modifications.

10. Contact Us
If you have any questions, concerns, or requests regarding your privacy, please contact us at:
•    Email: sharelog@orientcds.com
•    Phone: +91 6282880486
Address:  Orient CDS Private Limited.
SBC 2, 3rd Floor, SEZ IT Building,
Ashtamudi Towers, Technopark Campus Kundara,
Mulavana, Kollam, Kollam, Kerala, India, 691503